“Ultimately, what organisations want is to enable legitimate customers to update their account information with minimal hassle while at the same time making sure there are robust tools and procedures in place to detect genuinely high-risk changes and stop fraudsters in their tracks.
But it can be tricky getting customers onboard with the idea of needing to reverify…”
In the final video of our series exploring digital identity issues affecting financial services, Mitek SVP and Managing Director, Sanjay Gupta, and FINTRAIL Managing Director, Maya Braine discuss what organisations could be doing to make the re-verification process smoother and more secure for end users.
