The Position

Working as part of a team, your role will be to provide support for the office IT infrastructure and personnel (both technical and non-technical) of the company. You will focus primarily on in-house, office automation systems which include approximately 150 users in a mixed Microsoft environment comprising of workstations, routers, proxy, file, web, development and database servers. You will have at least 6 months experience working within a commercial environment and a passionate desire to work with and expand your knowledge of IT systems.

The role will be a mixture of in office support and remote support.

You will have had exposure to desktop support (1^st Line) and be familiar with administration of Microsoft Office Suite. You must be familiar with the basic workings of servers and clients, within a networked environment and be able to pick up unfamiliar technologies and software quickly.

Principle Responsibilities

• Providing 1^st /2^nd line desktop, network and server support to office based and remote users
• Windows Active Directory management/Azure administration
• Support the IT Systems and internal users of the company through ticket requests, helpdesk queries and assigned projects
• Installation and Administration of Windows and/or Linux workstations
• Assisting approximately 150 staff with Desktop PC / laptop issues within a Windows 10, Linux and MS 365 environment
• Managing VPN for remote users using Meraki
• Setting up PCs for new users and decommissioning PCs and other equipment at the end of lifecycle and in compliance with company processes and policies
• Managing LAN cabling and WLAN and other physical installations of IT systems
• Documentation of processes and systems
• Participating in out of hour on-call rota with other IT personnel.
• Compliance with, and support of, company standards and policies

Experience and Knowledge

• Exposure of Desktop and Server Support in a commercial environment
• Exposure to admin knowledge of PCs, Windows 10, Active Directory, MS 365 Suite
• Some knowledge of TCP/IP and Networking topology (including wireless)
• Excellent English-language verbal and written communication
• Good communication skills
• Good organisational skills

Personal Skills and Qualities

• Strong interpersonal skills
• Determination to troubleshoot problems through to resolution
• Ability to take the initiative
• Strong desire to learn about new technologies
• Ability to work under pressure and to deadlines

If you wish to apply for this role, please send your CV to careers@hooyu.com.