This is a key point of difference that will enable you to enjoy sector leading onboarding rates.
A key part of the HooYu UX is to prepare the user and let them know what they will have to do to pass KYC. Our welcome pages can be customised with your message to your users and this is where we manage GDPR requirements in a clear consent screen.
The HooYu UI is designed with multiple user personas in mind, digital savvy users can follow a fast, straight-through linear journey whilst slower users can go back to the hub page for more support and signposting.
Some users will need more support and feedback than others to provide the right document or a sufficient quality image. Our image processing engines triage an image in seconds to decide if the image is blurred, partial, out of focus, is too small or has too much glare. Our UI immediately serves dynamic feedback to the user to help them succeed and pass.
The HooYu journey can be embedded in your site or app, but to save on dev resource and build a digital KYC journey faster, clients can also trigger a HooYu request with our SMS or email outreach tools to launch a user into the HooYu process.
Our outreach tools also work to keep the user engaged and with customised scheduled email and/or SMS reminders to encourage them to come back and finish their HooYu steps so you can increase your KYC success rates.
Chief Marketing Officer
The HooYu UI will automatically render in nearly 25 languages so it's easier for your customers to understand what to do so they can complete KYC. We can detect the user's browser language settings or clients can control which language our UI appears in.
We’ll work with you to help you configure and customise your KYC journey.
We're always working on ways to improve and refine the HooYu journey. Here's a video that talks to the launch of our latest UI.
