The Company 

HooYu is a global customer onboarding and Know Your Customer (KYC) specialist. Our client base covers both regulated and non-regulated sectors across the UK and international marketplace, and a variety of customer sizes from start-ups through to multi-national organisations.

Our unparalleled, market-leading approach to successful customer onboarding and the integrity of our KYC processes means we’re trusted by Tier 1 banks such as NatWest and Virgin Money, as well as other leading financial service providers, FinTechs, and online gaming firms such as Betfred and Tombola.

The HooYu platform blends ID document validation, online profile analysis, geo-location, open banking and facial biometrics with traditional database checks and PEPS & sanctions screening to offer a complete solution to help businesses know who they are dealing with. All of this technology is combined with smart UI & UX features to help our clients maximise the success of their customer account opening journey.

HooYu was recently acquired by Mitek, a NASDAQ-listed global leader in digital identity verification and fraud prevention based in San Diego, California in an all-cash £98 million deal. With offices all across the US and Europe, and an unparalleled, powerful identity and onboarding platform behind you, it is a hugely exciting time to join the company.

The Position

This senior role is critical to the success of managing the onboarding and integration process for our major opportunities and strategic accounts. This will be a multi-faceted client facing role where you will work closely and collaboratively with prospective and existing clients to enable you to quickly develop an understanding of their processes and requirements. You will enjoy developing and maintaining excellent strategic relationships with our clients and be very comfortable discussing in detail the technical aspects of their requirements.

The successful candidate will have a proven knowledge of the pre and post sales environments and will possess the necessary technical, sales and project management skills together with the ability to multi task to deliver a first class product experience to the business’ strategic clients. A key feature of this role will be the ability to manage clients at a strategic level whilst also immersing yourself in the detail and acting as a foil for the product team.

We can provide a challenging but rewarding work environment in which the right candidate will thrive within a fast growing and ambitious business.

We are looking for a senior candidate with at least 5-10 years’ experience in the ID verification sector and a thorough understanding of KYC, AML, fraud prevention within UK financial services is essential.

Principle responsibilities:

• Develop a deep understanding of the Hooyu solutions and develop relevant propositions to best deploy across our core sectors
• Understand, translate and map client’s functional or business requirements to our solutions and help the customer evaluate the benefit. This may involve creating relevant user stories for strategic account development requests.
• Develop close working relationship with the client to enable initial hand holding and transition to customer success phase
• For key strategic accounts, act as point of contact managing all aspects of the client’s onboarding journey including technical, security, legal, development issues.
• Running proof of concepts, interpreting feedback and pro-actively acting on results with both the client and the product team.
• Managing client queries on specific transactions and responses.
• Prepare detailed responses to RFP’s and RFI’s outlining full scope of projects including technical as well as business and financial aspects.
• Identify problematic areas within the onboarding process and provide suggestions on how to close gaps and improve RFI and RFP response process
• Ensuring the necessary reporting requirements are in place for all strategic accounts.
• Educate the sales team (including pre\post sales team) to enhance their detailed product knowledge, technical acumen, and technical sales skills.
• Work closely with the product team to provide feedback and contribute to product development
• Comply with all company policies, standards and procedures

Required skills and knowledge:

• Need to be excellent collaborators and ability to communicate effectively with technical and non[1]technical professionals at all levels
• Commercially aware individual with a strong technical capability
• Proven analytical and problem solving skills with ability to think on your feet to broker solutions
• Excellent interpersonal skills and in particular active listening skills with ability to ask relevant questions
• Excellent attention to detail, process driven and precise
• Ability to work on simultaneous projects and juggling various job functions
• Previous experience in technical pre and post sales roles

Personal skills and qualities:

• Ability to grasp concepts quickly and accurately
• Enthusiastic, confident and self –motivated
• Adaptable and flexible
• Client focused and advocacy

We believe in equal opportunities

It takes a diverse community of passionate, talented and committed people to build a simpler, more secure way of proving identity. We’re an equal opportunity employer, so we welcome applications from people of all backgrounds, with different outlooks and experiences.

If your application is successful, please be aware that as part of our pre-employment checks:

• We will check your details against disclosure barring service
• We will check identity; address match; adverse financial checks (CCJ, bankruptcy)
• We will be requesting verification of all activity for the 3 years prior to joining HooYu, including employment references, education references and character references for any periods of unemployment.

If you wish to apply for this role, please send your CV to careers@hooyu.com.