What % of your customer applications never get over the customer onboarding finishing line? In a recent report by HooYu and the Prepaid International Forum (PIF), we revealed that 26% of fintech and emoney customer applications are falling by the wayside.
Catch-up with PIF and HooYu as we examine how for many financial services firms, onboarding is still a leaky bucket and needs to be solved with a well-designed smooth KYC journey.
In this webinar we cover :
- Where customers commonly drop out of onboarding
- How long do KYC processes normally take to complete?
- What % of applications get over the KYC finishing line?
- The level of importance that firms place on refining and improving the customer onboarding journey
